GUARANTEE/RETURNS PRICES Although we make every effort to assure that our prices and products are advertised as accurately as possible, we are only human, and in the event an error is made, we reserve the right to correct it. GUARANTEE All items sold are guaranteed to be as described and illustrated. RETURNS  If for any reason you are not satisfied with any item purchased, the item may be returned for refund. Returns must be authorized by phone only within 7 days of receiving the item. Shipping and handling are non-refundable. Refund returns will be accepted only within 14 days of recieiving the order. You must include a copy of your invoice inside the box. The return order must be returned to Fishercreek Dowsing, 64 Lupine Land, Sylva, NC 28779. Shipments returned without authorization will not be accepted. For authorization or any other problem call 1-828-507-4196.